Refund & Cancellation Policy

QuantPilot delivers custom software development, not a packaged product. Projects are paid 50% in advance and 50% on delivery, and refunds follow the stage your project has reached.

Before work begins

If you cancel before we start work on your project, the advance is refunded in full.

Once work is underway

If you cancel after work has started, we deduct the value of work already completed (based on the agreed scope and the progress shown to you) from the advance and refund the rest. We'll share what has been done so the deduction is clear.

If we can't deliver

If we find we can't build what was agreed, for example because a broker or platform doesn't support it, we tell you promptly and refund the advance in full.

Issues with delivered work

If delivered work doesn't match the agreed scope, tell us and we'll fix it, free, within our 30-day bug-fix warranty. Trading results are not grounds for a refund: we build what you specify, and markets decide how it performs.

How refunds are paid

Approved refunds are paid to the original payment method within 7 working days of approval.

Contact

To request a cancellation or refund, email support.quantpilot@gmail.com with your project details. See also our Service Delivery Policy.